FAQs

WHAT IS THE JEWELLERY MADE FROM?

As per British regulations, items over a certain weight will be tested for purity and Hallmarked accordingly by the Sheffield Assay Office. We do not use feature hallmarks, and try to make our hallmarking as discreet as possible to retain the integrity of our designs.

WHAT IS GOLD PLATING AND VERMEIL?

Gold Plating (also called Vermeil) is a combination of Sterling Silver base with a layer of gold on top. The gold should be a minimum of 10 carat (42%) and be at least 2.5 micrometres (or microns) thick. Our gold plating uses 18 carat yellow and rose gold and is 2.5 micrometres (or microns) thick and is undertaken by a gold plating company that goes back several generations in the Jewellery Quarter in Birmingham.

HOW DO I CLEAN MY JEWELLERY?

If you look after your jewellery in a sensible manner, it will continue to look beautiful for years to come. We recommend silver polishing cloths manufactured by Town Talk Polish Company Limited (http://www.towntalkpolish.com/silver/). Unfortunately, silver does tarnish and a quick rub with a silver cloth will help prevent this. Do keep the silver cloth in the packet it arrives in because the cloth is impregnated with silver anti-tarnish power and will dry out with exposure to the air.

Whilst all Embers pieces come in our signature packaging, these are for gift-giving purposes only, and NOT FOR STORING your jewellery. We recommend storing unworn jewellery inside an airtight bag in your jewellery box to minimize tarnishing, which can occur when it comes into contact with natural elements. Airtight containers are preferable when storing your jewellery, the most common household items with this function are zip lock bags.

WHAT TARNISHES SILVER?

Silver is tarnished by sulphur-containing materials, particularly hydrogen sulphide (H2S). Tarnishing is accelerated in a humid environment. Oily salts from our fingers may, if not removed, show up as corrosion patterns that may have to be professionally removed. Silver that is worn and then gently washed and dried immediately will seldom require tarnish removal. When hand-washing, do not allow your silver to come in contact with a metal sink as it may scratch.

Keep your jewellery clean – with silver, gold and platinum jewellery you can also use a soft toothbrush, lukewarm water and some washing up liquid to take away any residues of, for example, hand cream, soap or every-day dirt (more details below).

DO NOT!

Expose your jewellery to any chemicals such as household cleaners, perfumes, hairspray etc as these could cause damage and discolouration to the surface of your jewellery (that means ‘no’ to cleaning any of your jewellery with vinegar, gin and coca cola, which can be very acidic!).

Do not wear your jewellery during activities such as exercising or gardening to avoid knocking or scratching.

Do not let it have prolonged contact with hard or abrasive surfaces. Avoid carrying heavy bags when wearing delicate rings or bracelets as these can cause damage and misshape your jewellery.